Ealing Carpetcleaning Terms and Conditions
These Terms and Conditions set out the basis on which Ealing Carpetcleaning provides carpet cleaning and related fabric care services to domestic and commercial customers in the UK. By making a booking, confirming an appointment, or allowing our team to begin work, you agree to be bound by these terms. Please read them carefully before instructing any service, as they explain how bookings are accepted, how payments are handled, when cancellations may apply, the limits of our liability, and the responsibilities that apply in relation to waste and disposal requirements.
For the purposes of this document, references to “we,” “us,” and “our” mean Ealing Carpetcleaning, and references to “you” or “the customer” mean the person, business, landlord, tenant, or representative placing the order. These terms apply to all carpet cleaning services, including stain treatment, stain protection, upholstery care where offered, and any associated cleaning work agreed at the time of booking. If any part of an order differs from these terms, the agreed written variation will apply only if confirmed by us in writing.
These terms are intended to be clear and fair, and they do not affect your statutory rights under applicable UK consumer law. Nothing in these terms is meant to limit rights that cannot legally be excluded. If you are booking on behalf of a business, additional rules may apply where relevant, but the general principles below will still govern the service unless otherwise agreed in writing.
1. Booking Process
A booking is made when you provide the required details for the job and we confirm availability. The Ealing carpet cleaning booking process may involve a quotation, an estimated price, a site description, or a request for photographs, room sizes, fibre type, access details, and other relevant information. Any quotation provided before inspection is based on the information supplied by you and may change if the actual condition, scope, or accessibility of the work differs on arrival.
When you request a service, you should ensure that the information given is accurate and complete. This includes details of carpet condition, prior treatments, presence of pets, fragile flooring, concealed staining, water damage, and any special cleaning requirements. If important information is omitted, we may revise the price, adjust the method, or decline to proceed where the risk or condition is unsuitable. We will make reasonable efforts to inform you of such changes before work begins.
At the time of booking, you may be asked to confirm a preferred date, approximate time window, service address, access arrangements, and the areas to be cleaned. 
Please ensure that someone authorised is present or available to grant access and confirm the work where needed. If we cannot access the premises, or if the site is not ready for cleaning, this may be treated as a late cancellation or wasted visit, and charges may apply in accordance with these terms.
2. Service Scope and Customer Responsibilities
Our carpet cleaning services are designed to clean textile floor coverings and, where agreed, related items such as rugs or upholstery. The exact scope of work will be confirmed at booking or on arrival. We use professional equipment and cleaning methods chosen according to the material, soil level, and condition of the item. However, no cleaning method can guarantee the complete removal of all stains, odours, wear marks, or pre-existing damage, especially where fibres are old, faded, delicate, or previously treated.
You are responsible for preparing the area to be cleaned unless we have agreed otherwise in writing. This generally includes removing small breakables, personal items, loose valuables, and obstruction from walkways and access points. We may move light furniture if safe and practical to do so, but we are not obliged to move heavy, fixed, fragile, or high-value items. If furniture movement is requested, it is done at your risk unless we have expressly agreed to a different arrangement.
Where carpets are heavily soiled, contaminated, or affected by persistent odours, the result may improve significantly without returning to a like-new appearance. Variations in colour, shading, pile direction, texture, and drying time can occur. Such outcomes do not usually amount to a defect in service where the work has been carried out with reasonable care and skill. If you are concerned about a particular fabric or fibre, you should raise this before work starts so that suitable methods can be selected.
3. Prices, Payments, and Invoicing
Prices are normally quoted in advance and may be based on room count, area size, item type, condition, access, and any additional treatment required. All quoted prices are subject to correction if the actual scope differs from the information supplied. Additional charges may apply where the job takes longer than expected, where extra rooms or items are added on the day, or where specialist treatment, stain removal, or protector application is requested after the original booking.
Unless otherwise stated, payment is due on completion of the service on the same day. We may accept cash, card, bank transfer, or another agreed method, depending on the booking and operational arrangements. Where invoicing is agreed for business customers, payment must be made by the due date shown on the invoice. Late payment may result in reasonable admin charges, recovery costs, or suspension of further services, to the extent permitted by law.
Any deposit requested at booking is used to secure your appointment and may be non-refundable in certain cancellation situations as described below. A deposit does not usually constitute full payment unless expressly stated. If a transaction is reversed, declined, or disputed without valid reason after the service has been completed, we reserve the right to pursue the outstanding amount and any reasonable costs incurred in recovering payment.
4. Cancellations, Rescheduling, and Access Failure
You may cancel or reschedule a booking by giving reasonable notice. Cancellations made with sufficient notice may not attract a charge, depending on the type of service and the extent of preparation already undertaken. However, where we have reserved a time slot, allocated staff, purchased materials, or turned away other work, a cancellation fee may be applied if notice is short or the loss cannot reasonably be avoided.
If you cancel very close to the appointment time, or if no one is available to provide access at the agreed time, we may treat the visit as a late cancellation or failed appointment. In such cases, we may charge a call-out fee, the agreed minimum fee, or a reasonable percentage of the booked service, depending on the circumstances. This helps cover lost time, travel, and scheduling costs.
We may also reschedule or cancel an appointment if unsafe conditions, unsuitable access, equipment failure, severe weather, or other circumstances beyond our reasonable control prevent us from providing the service safely or effectively. Where this occurs, we will seek to arrange an alternative date. We will not be liable for indirect loss arising from such changes, provided we act reasonably and communicate the issue promptly.
5. Liability, Limitations, and Customer Claims
We will perform our services with reasonable care and skill as required by UK law. If we cause loss or damage through negligence, we will assess the issue fairly and may offer repair, replacement, re-cleaning, or a refund of the affected element where appropriate. You must notify us of any alleged problem as soon as reasonably possible after the service has been completed and before the item is further used, cleaned, or altered.
We are not responsible for pre-existing damage, wear, colour loss, shrinkage, dye bleed, weak seams, hidden defects, or adverse reactions caused by unsuitable fibres or prior treatments that were not visible or reasonably identifiable before cleaning. Some textiles are inherently delicate or unpredictable, and certain results may occur even when care is taken. Where a customer has failed to disclose relevant information, our liability may be reduced or excluded to the extent permitted by law.
Our total liability for any claim arising from the service shall be limited to the amount paid or payable for the specific work giving rise to the claim, except where the law requires otherwise. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded under English law.
6. Waste Regulations, Disposal, and Environmental Compliance
We aim to operate in line with applicable UK waste handling and environmental requirements. During carpet cleaning, wastewater, residues, packaging, disposable materials, and removed debris may be generated. Where we remove waste as part of the service, we will handle it in a lawful and responsible way. Depending on the nature of the material, waste may need to be retained, transported, separated, or disposed of in accordance with relevant regulations and site rules.
You are responsible for telling us if any affected area contains hazardous substances, bodily fluids, mould contamination, chemical residues, or other material that may require specialist handling. If such conditions are discovered unexpectedly, we may suspend work, apply an additional charge, or refer the matter to a specialist provider. We are not obliged to handle regulated, dangerous, or biohazard waste unless this has been expressly agreed and can be lawfully undertaken.
Where waste is left on site for collection by you, you must ensure it is disposed of lawfully. 
You must not ask us to dispose of prohibited items or waste that would breach environmental or waste management rules. If we consider that cleaning would create an unreasonable environmental risk, we may refuse to proceed or limit the work to safe areas only.
7. Complaints, Variations, and General Terms
If you are not satisfied with any part of the service, you should inform us promptly so we can review the matter. We may ask for photographs, job details, or reasonable access to inspect the concern. We prefer to resolve issues through direct communication and, where appropriate, a follow-up visit or partial refund may be offered if justified by the circumstances. This does not affect any legal rights you may have under consumer law.
No employee or representative of Ealing Carpetcleaning may alter these terms unless the change is confirmed in writing by an authorised person. If any clause is found to be unlawful or unenforceable, that clause will be interpreted as narrowly as possible so that the remaining terms continue in force. A failure by us to enforce a right on one occasion does not mean that right is waived for future occasions.
These terms apply together with any written quotation, booking confirmation, or invoice issued in relation to the service. If there is any inconsistency between those documents and these Terms and Conditions, the specific written agreement will take priority only to the extent of the inconsistency. All other provisions remain in effect.
8. Governing Law
This agreement, and any dispute or claim arising from it, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have jurisdiction over any dispute that cannot be resolved amicably between the parties. If you are a consumer, you may also benefit from mandatory rights and jurisdictional protections provided by applicable law.
By proceeding with a booking, you confirm that you have read, understood, and agreed to these Terms and Conditions. These terms are intended to provide a fair framework for service delivery, payment, cancellation, and responsibility, and to ensure that Ealing Carpetcleaning can deliver a professional service in a safe, lawful, and transparent manner.
